FAQ’s

Currently, Ezanora ships only within the United Kingdom. We do not offer international orders at this time. However, we are working towards expanding our shipping options and will update customers as soon as international shipping becomes available.

Ezanora offers a wide range of premium women’s clothing, including stylish dresses, comfortable tops, versatile bottoms, and elegant outerwear. Every product is selected for its quality, design, and comfort to ensure you get the best value for your wardrobe.

Browse through our extensive catalog, select the items you need, and add them to your cart. Once you’re ready to purchase, proceed to the secure checkout page and complete your transaction using your preferred payment method.

We charge a flat shipping fee of £5 for all orders within the United Kingdom, making delivery affordable and accessible on every purchase.

Transit Time: Your order will arrive within 2 to 5 business days (Monday to Friday) after dispatch, depending on the chosen delivery service.
Handling Time: Our goal is to process and prepare your order for shipment within 1 to 3 business days (Monday to Friday).
Delivery Time: Including handling, total delivery time ranges from 3 to 8 business days (Monday to Friday).
Order Cut-Off Time: Orders placed after 4:00 PM (Eastern Standard Time) will be processed on the next business day. This cut-off time ensures timely order processing.

Yes, if your order hasn’t been shipped yet, you can cancel it and receive a full refund. Contact us immediately at contact@ezanora.com or via our live chat for assistance with cancellations.

If your tracking information hasn’t been updated within 48 hours after shipment, please reach out to us at contact@ezanora.com or via live chat. We will look into the issue and provide you with the latest tracking updates.

To initiate a return, simply contact us at contact@ezanora.com or through live chat. Our customer support team will guide you through the return process and offer you the necessary instructions for a smooth experience.

If your order arrives damaged or contains the wrong item, please contact us within 30 days of receiving your package. We will resolve the issue promptly, offering either a replacement or a refund based on your preference.

No, we do not charge any restocking fees. All returns are processed without hidden charges, ensuring a hassle-free experience for our customers.