FAQ’s

Yes, Ezanora currently ships to the United Kingdom and United States. 

Ezanora offers a wide range of women’s clothing, including stylish dresses, comfortable tops, versatile bottoms, and elegant outerwear. Every product is selected for its quality, design, and comfort.

Browse through our extensive catalog, select the items you need, and add them to your cart. Once you’re ready to purchase, proceed to the secure checkout page and complete your transaction using your preferred payment method.

Our shipping structure is simple and free.

Note on Pricing:  We do not add any taxes or duties.

Tansit Time:

• United Kingdom (UK): 2 to 5 business days (Monday to Friday)
• United States (US): 4 to 6 business days (Monday to Friday)

Handling Time: We strive to process and package your order within: 1 to 3 business days (Monday to Friday) for timely dispatch.

Delivery Time: Including handling, the overall timeframe for delivery ranges as follows:

• United Kingdom (UK): 3 to 8 business days (Monday to Friday)
• United States (US): 5 to 9 business days (Monday to Friday)

Order Cut-Off Time: Orders placed after 4:00 PM (GMT/BST) will be processed on the next business day to maintain efficiency and scheduling accuracy.

Yes, if your order hasn’t been shipped yet, you can cancel it and receive a full refund. Contact us immediately at contact@ezanora.com or via our live chat for assistance with cancellations.

If your tracking information hasn’t been updated within 48 hours after shipment, please reach out to us at contact@ezanora.com or via live chat. We will look into the issue and provide you with the latest tracking updates.

To initiate a return, simply contact us at contact@ezanora.com or through live chat. Our customer support team will guide you through the return process and offer you the necessary instructions for a smooth experience.

If your order arrives damaged or contains the wrong item, please contact us within 30 days of receiving your package. We will resolve the issue promptly, offering either a replacement or a refund based on your preference.

No, we do not charge any restocking fees. All returns are processed without hidden charges, ensuring a hassle-free experience for our customers.