We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Your items must have never been used or unopened to be eligible for a return.

To start a return, you can contact us by email at contact@ezinoura.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

RETURN METHOD:

Your option to send us your return: By Mail

HOW CAN YOU GET YOUR RETURN SHIPPING LABEL?

Defective Product –
Download and Print

Customer Remorse –
Customer Responsibility

OUR FEES FOR RETURN OR REFUND OF United Kingdom

Damages and issues (Defective Products):

Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. For our defective products return is full free shipping. This means your shipping fee is GBP 0.00 and the Re-stocking fee is GPB 0.00

For your responsibility (Customer Remorse):

Please inspect your order upon reception and contact us immediately if the item that you purchased by mistake isn’t needed anymore or if the wrong products are so that we can evaluate the issue and make it right. For your remorse products, you have to bear a certain amount for return shipping. You will bear the actual cost of return shipping. The Re-stocking fee is GBP 0.00

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges:

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds:

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at contact@ezinoura.com

FOR MORE INFORMATION:

Trade name: Ezinoura

Support: 24/7

Business Hours: 9:00 AM to 5:00 PM (Monday to Friday)

Business Number: +44 (742) 826-4701

Business Mail: contact@ezinoura.com

Business address: 5 Dalmarnock Ct Glasgow, G40 4HL, United Kingdom